Right of return

If for any reason you are not satisfied with the products received (except for fresh fruit and vegetables) they can be changed or returned and refunded.

From the moment you receive your purchase you will have 3 days to exercise your right of return.

To return the goods, write on the back of the transport document the reasons for the return, attach it to the products to be returned, and send it to the sender's address indicated on the package.

The shipping costs are your responsibility, unless the return is due to an error on our part.

Returns of items with broken or missing material will not be accepted.

In case of defective items, we will only replace or refund products with defects resulting from our responsibility.

Right of withdrawal


The right of withdrawal referred to above may be exercised provided that the product is not tampered with or modified, that it is returned in the same conditions in which it was shipped.

In addition to being a right of law, for us the right of withdrawal is a commitment of availability, seriousness and sharing.

For information you can contact Biotesoro's customer service at the following e-mail address: info@biotesoro.it, while for the right of withdrawal the communication must be forwarded together with the products to be sent at your expense to the sender's address.

Remember that you can always count on a telephone contact at the number and times specified at the bottom right of the Home Page.



Provided that the returned products are not damaged, you will be refunded the price paid excluding shipping costs.

In many cases we refund the total amount, so your satisfaction is our first goal.

Images and Copyright

The images published on the site are almost all of our property and those that are not have been found on the net through Google Images. In any case will be prosecuted anyone who misappropriates images of our property for commercial or advertising use without authorization.

Responsibility for the delivery of goods

(*) The goods always travel at the expense of the buyer consignee and at his risk.

The courier is not required to call the consignee.

The seller can not be liable for damage or loss of the uninsured product, during the shipment of the same.

The law does not charge the seller online, this liability is objective, during the shipment of the product.

Contracts relating to e-commerce, due to the nature of such business, are concluded at the time and place of the beginning of execution, i.e. with the passage of the product from the seller to the carrier - courier who will take care of the shipment.

It therefore applies to contracts relating to electronic commerce, Article 1327, I paragraph, of the Civil Code.

Art. 1693 of the Civil Code. LIABILITY FOR LOSS AND DAMAGE

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